Privacy Policy

Welcome to Millet Fresh Field. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases of our nutritious millet breakfast products.

By using our website and services, you consent to the data practices described in this policy. This policy is drafted in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, billing and shipping address
• Account Information: Username, password, and profile information (if you create an account)
• Payment Information: Payment card details, billing address, and transaction history (processed securely through Razorpay, our payment gateway partner)
• Order Information: Products purchased, order history, preferences, and delivery instructions

1.2 Non-Personal Information

We may also collect non-personal information automatically:

• Browser type and version
• Device information (type, operating system)
• IP address and geolocation data
• Website usage data, pages visited, time spent on pages
• Referral source and search terms used

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders through our shipping partner Shiprocket
• Payment Processing: To process payments securely through Razorpay
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Customer Service: To provide support and address your concerns
• Account Management: To manage your account and provide personalized services
• Marketing: To send promotional emails, newsletters, and updates about our products (only with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Website Improvement: To analyze website usage and improve our services and user experience
• Security: To detect, prevent, and address fraud, security issues, and other harmful activities

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting our business:

• Razorpay: Our payment gateway partner that processes all payment transactions. Razorpay complies with PCI-DSS standards and maintains strict security protocols for payment data.
• Shiprocket: Our shipping and logistics partner that handles order fulfillment and delivery. Shiprocket receives shipping addresses and contact information necessary for delivery.
• Website Hosting and Analytics: Service providers that help us analyze website performance and user behavior

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate wrongdoing
• Protect the safety of users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through Razorpay
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

As per Indian data protection regulations, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Account Management: Update your account information through your account settings

To exercise these rights, please contact us at milletfreshfields@gmail.com

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device. You can control cookies through your browser settings, but this may affect website functionality.

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization and user preferences
• Marketing and advertising (with your consent)

7. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles on Instagram, Facebook, and YouTube. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction records are typically retained for 7 years as per Indian accounting and tax requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Grievance Officer

As per the Information Technology Act, 2000, we have appointed a Grievance Officer to address your privacy concerns:

12. Consent

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: